Re : Third Party Billing
Hello Christian,We would like to discuss your requirement in detail to check for an effective solution. So could you please drop an email to our support (sdpmsp@manageengine.com) for further...
View ArticleThird Party Billing
Hi all,Is there a way for third party billing? In our case we have customers who have hardware support contract with the vendor itself. We on the other hand are certified to repait the vendor's...
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Re : Ports Needed and AD Import
Hi Jason,1. Kindly ensure the web server port of SDP MSP and the Desktop central MSP are open for the communication.During integration,You just have to provide the details of the computer where Desktop...
View ArticleRe : MD for client would like to be cc'd in for all tickets logged against...
Hello Brad,Could you please explain your requirement in detail for a better understanding. As well as, let us know in what scenarios you come across or in need of this requirement.Kind Regards,Ajay...
View ArticlePorts Needed and AD Import
I have two questions, first is what ports need to be open between our server and the customer to use ServiceDesk when using DesktopCentral MSP to scan windows machines. Also is there a secure way...
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Target practice with your helpdesk
My friends and I met up recently at a coffee shop that had a section where you could shoot darts. I got a chance to shoot some darts for the first time in my life. For some reason, I had never shot...
View ArticleMD for client would like to be cc'd in for all tickets logged against his...
When the MD's company logs a ticket, he would like to be cc'd in on any tickets that gets logged against his company
View ArticleRe : Tickets getting closed them self's after moving them into Inprogress
Hi Sreedhar, Please check whether there is any business rule is applied to the request also I would suggest you to check the history of the ticket, so that you can get the reason for auto close. If you...
View ArticleRe : Tickets getting closed them self's after moving them into Inprogress
Hi, This issue is already taken care. Please refer the ticket ID: 12339.Regards, Abrar Ahamed
View ArticleTickets getting closed them self's after moving them into Inprogress
Hi SDP team,We have recently brought opmanager and SDP MSP to our projects . Both Opmanager and SDP MSP are integrated . The tickets are getting generated through E-mail are getting closed by them...
View ArticleRe : Editing worklog of a change
Hi Lucille,We are sorry for the inconvenience, this is a known issue in our end. Issue ID 10598. We have a temporary fix available for this as of now. I have sent the fix to your email address, kindly...
View ArticleEditing worklog of a change
Hey Guys,We upgrade last week to Your Version: 9.2 Build 9210Since then we unable to edit our worklog of a change.It returns a blank screen.Please assist.Regards
View ArticleRe : Convert Requester to Technician
Hello Brian,This option will be missing if you are trying to convert a Requester from Regular account and not an MSP Account (under Admin > Organization details). To convert a requester from a...
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Re : Searching attached emails
Hi Stephen,Sorry currently there is no possibility to search terms within the conversations. However we have your requirement in our road map already. We would add the feature in one of the future...
View ArticleRe : Requesters on different accounts
Hi , Moving a request from one account to another account isn't a feature it a function available under a Servicedeskplus-MSP. On worst case if a technician has created a request under different...
View ArticleRe : Searching attached emails
I'm sorry you misunderstood.Here is an example.We have a ticket to work on a computer.From the ticket we clicked the "Reply" option to send a reply to the requester asking fro the serial number for the...
View ArticleRe : Export Requestor List
Hello Daniel,In MSP, how can i retrieve all requesters from only one specific account?In order to export \ retrieve the requester(s) who are specific to an Account. You can select that particular...
View ArticleRe : Export Requestor List
In MSP, how can i retrieve all requesters from only one specific account?
View ArticleRe : Export Requestor List
i am using MSP, how can i retrieve all request from a specific account?
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